FAQ

  • What is Metryc?

    Metryc is a platform for certification / authentication biometric.

     

    Metryc is designed to ensure security in any transaction of our users and partners.

     

    With Metryc our users can pay in any trade without carrying anything or certifying the transaction from their mobile phones.

  • What card do we accept?

    In your Metryc account, you can associate all kinds of cards issued by any entity whether debit or credit.

  • What do i need to access Metryc?

    1. Hold one or more credit / debit card or bank account.

     

    2. Having a phone number. (Metryc never send you SMS for payment for open your account. It´s not SMS Premium).

     

    3. Having an email account.

  • How do i retrieve my password?

    From "E-banking" Metryc will access your profile, if you have forgotten your login or password, click on "Retrieve Password".

     

     

  • How can i open My Account?

    1. Complete your profile from "create your account".

     

    2. We take 3 automatics pictures (same picture you have in Card ID) from the webcam in the same website.

     

    3. Link your card and accept the conditions.

     

    4. Metryc charge in your cards linked to the amount of the annual fee.

     

    The concept of this position, you can see in your card the excerpt , here we put your card validation code, and you need use this in your Metryc E - Banking for activation your account.

     

     

  • Is Metryc a bank?

    Metryc is not a financial institution.

     

    Metryc software supports our users, all operating transactional banking is managed by our partner bank audited by the Bank of Spain.

     

    Metryc never stored Banking data of our users. The money will never happen or will be deposited in Metryc bank accounts.

     

    Transactional money, flows directly from the issuer's bank account to the recipient's bank account.

     

  • Under what standard is audited?

    Metryc is certified by Verisign and faithfully complies with the PCI-DSS standard that ensures the safety of all details entered into the system.

     

    Yet we confirm that these bank details are not stored in databases Metryc.

     

    Our banking partner, is the owner and manager all transactional integrity of the entire economic transaction inside Metryc Platform.

     

    This gives security to our users that, all financial institution licensed by the Bank of Spain, is audited by the Spanish and international banking law.

     

     

     

  • How safe is the platform?

    Metryc enjoys the highest current computer security.

     

    All our communications between all events that are generated in the platform are protected by symmetric and asymmetric algorithms as well as HTTPS protocols. But the great difference in relation to the security of our platform lies in biometric certification of our users.

     

    Metryc has a false acceptance rate at 0.000001% located in surveys conducted against the all database. This course is never as always Metryc certify their transactions. Metryc certify all by authenticating each event alone against a only one candidate, so the real rate is much higher security.

     

    All mobile or online applications are certified by a 12-digit license generated in the safety profile of each user or business. Each user registration or trade on our platform is subject to a due diligence certification of identity.

     

    Metryc don´t have two diferent profiles in our database with the same face.

     

    All users and businesses are checked against OFAC lists and politically exposed and by well over 60 filters in PBC.

     

  • My money is in Metryc´s account?

    No, the money from your transactions will never happen by our accounts the money will always be in your bank account or current account to open our bank partner.

     

     

  • What are the fees?

    Metryc service provides only an annual fee regardless of their transactions.